Help and Contact

You can see our entire catalog without any obligation on PharmacyClub. If you would like to acquire one of our perfumes, treatments, makeup, or sun care products, you only need to register, add products to the basket, and confirm the order.

There are three ways to search for your desired product on PharmacyClub.

The upper search: fast, intuitive, which offers the best possible results by only writing the name, brand, or model .

The upper menu, where we can perform an initial search browsing a specific category, the available brands, and finally, the product lines of such brands.

The search located on the left-hand side  of the store, from which through general data we can find any product by the type of care, texture, area to be treated, sun protection, application,  among other options.

And if finally you do not find the product you are looking for or you are not sure if it is the right one, you can get in contact with the parapharmacy consultants of PharmacyClub through the option “Request additional information of this product to our Parapharmacy Consultant” that can be found on every product page.

Registering on PharmacyClub is simple, you just need an email address and a password.

On the upper right, please click on the “Access” section and then on “Register” and complete the fields “Email” and “Password”. Remember that the password that we ask for is not that of your personal email account, but rather the password you will use to access your PharmacyClub user account.

Welcome to PharmacyClub! You already have an user account to which you can add your delivery address for your purchases, payment method, returns, gifts, ...

In the cart you can see a list of the products that you have chosen and have been adding during the purchase.

You also have access to the purchase and shipping information and costs, as well as the option to redeem a discount coupon or add or remove products. 

Once you have reviewed all information about your purchase, please click on the button “Check Out” to process and confirm your order.

Once the order is confirmed you will receive an email with all information relating to the products, delivery address, chosen payment method, and estimated date of delivery.

During the following days we will be sending you emails with information pertaining to the shipping, receiving, incidents, or changes you make in a timely manner.

All of this information will always be available and up-to-date in your user account.

Once an order is confirmed and said order has not been shipped, the order can be modified or canceled.

To do this you must get in contact with our customer service as soon as possible using the contact form available in your user account.

Keep in mind that once 24 business hours have passed since the completion of the order, it is practically impossible to modify or cancel the order since said order will have been sent.

In the event of an order cancellation, if said order has not been sent the full amount of the order will be reimbursed using the same method as the initial payment.

If the order has been sent once we have received the cancellation request and the order is rejected on arrival and a reimbursement occurs for said order, upon reimbursement of the purchase the costs of shipping and return will be deducted.

For more information on returning products or orders, consult the “Returns” section.

Paying by credit card guarantees a simple and secure form of payment. We accept payment by MasterCard, Visa, and Maestro.

The amount will be charged to your credit card immediately as you place the order.

In the event that you return items, we will refund the amount paid to your credit card.

Your credit card information will be transferred encrypted using SSL technology. Thanks to this high level of security, payment by credit card on PharmacyClub is very secure. If you would like more information about security, please consult the “Security” section from the help menu.

If you do not want your credit card details to be saved in your user account and automatically used for your next purchase, please complete the following steps:

Re-enter your account once the order is finalized. Click on “My Payment Methods”, and once there, click the button “See My Credit Cards”, where the option to “Delete” will appear. If you select this option, the data pertaining to your credit card will be deleted.

Paying by debit card is also a simple and secure way to complete your purchases. We accept payment from your Maestro, Visa Debit, and MasterCard Debit. The maximum amount, card charge, and data protection conditions previously established in the “Payment by Credit Card” section are strictly observed.

You can also pay by PayPal. In order to be redirected to PayPal in order to complete your order you have to select PayPal as a payment method. If you are already a PayPal customer, you can confirm the payment by entering your user details on the PayPal page.

If you are new to PayPal, you can start the session as a visitor or open an account with PayPal in order to confirm the payment.

If you pay with PayPal, you will always receive a confirmation of your order. Keep in mind that in some cases PayPal pages can be subject to transmission errors.

If you would like to return items, the amount will be credited to your PayPal account.

When payment with a credit/debit card or PayPal has been correctly completed, you will be automatically be redirected to the completed order window and receive an email with a copy of the order and confirmation of the payment.

This confirmation and order information is also available in the user account.

In the event of completing an order by bank transfer, the payment completed correctly notification will take place once we have received the transfer in our account number.

When the payment by credit/debit card or PayPal is made and not completed or the information provided is not correct and the payment is not completed correctly, an incomplete payment notification automatically appears.

In this case, the order will not be generated as well as saved in our system. It means that any information about this failed order would not be shown on your user account nor would you receive any e-mail regarding this.

In order to complete the order, the entire purchase process will need to completed again.

In the event of having chosen bank transfer as a form of payment, if the payment is not completed in the 5 working days following completion of the order, said order will be canceled automatically.

In the event that you are not sure whether or not the order has been correctly paid for and confirmed for any reason, internet connection failures, no email receipt of confirmation, ... Said information is available in your user account.

If your user account has registered the order in Confirmed status, without you having received any notification, your order is paid, confirmed, and in the shipping process.

We remind you that the information relating to your order is continuously updated in your user account.

It is possible that the email address provided is incorrect or your email inbox has classified the message as “spam”.

In order to confirm whether the order has been paid for correctly or not, you just have to access your user account.    If your user account has registered the order in Confirmed status, without you having received any notification, your order is paid, confirmed, and in the shipping process.

Flat rate shipping cost. We do not charge any extra cost per item or weight.

The following shipping times and fees are for the United States of America. 

The following table shows all shipping options and times:

Shipping company Country Estimated delivery time Shipping Costs Free Shipping
FedEx Priority United States of America 1-2 working days $6.90 For purchases over $199.00

All orders shipped by Fedex are insured for loss or damage. 

Please note that a signature is required for delivery. We suggest having your parcel shipped to your workplace or an alternative delivery address if no one is home during the day to sign for your delivery.

In order to calculate shipping times you must keep in mind local, regional, and national holidays. As well as weather conditions that can affect road and air traffic flow, strikes, and other special circumstances.

Once the order has been made, the copy of said order in your user account will reflect the estimated processing, shipping, and delivery times, taking into account the aforementioned factors. Of course, this is an approximate calculation and lacks contractual value.

Delivery restrictions: Please note that we can not ship fragances and flammable products due to IATA (International Air Transport Association) restrictions.

Taxes and customs: Our warehouses are located in Spain (Europe). It is unusual that any customs or extra taxes would be applied, but in case you are charged some additional costs relating to taxes, we will refund you these costs at the moment your parcel has been delivered.

In the event that the delivery is returned to our warehouse due to reasons not attributable to PharmacyClub or the delivery company (continual absence, incorrect address, delivery not collected from ParcelShop or the office of the delivery company,...), the purchase amount will be refunded not including the costs of shipping and return. 

The return costs amount to the same as the costs of shipping. In the event of free shipping, the shipping costs of the chosen delivery company will be used as a reference.

Yes, this is always possible if your order has not yet been shipped. You just need to add a new shipping address in your control panel and select it when you make your purchase.

In this case it is not possible. The shipment must return to our facilities and be resent, in which case we will charge you again for the costs of shipping and return.

The delivery company will leave a notice in your mailbox. We advise you to call them to arrange redelivery.

If you know that you are not going to be home when you place the order, we recommend that you indicate another address (work, family, friend), or if you wish, you can choose to collect it from the nearest office of the delivery company.

Of course, but keep in mind that this is only a suggestion that we pass on to the delivery company. They have established distribution routes that we cannot change.

Once the order has left our facilities you will receive an email with a tracking number for your order and the website of the chosen delivery company. In this way you will be able to verify the status of said order and its estimated delivery date at any time.

All the relevant tracking information for your order can be found in your user account. You just have to access your account and select the order whose tracking information you would like to know.

It is possible that the email is in your “spam” folder in your email inbox or has been rejected by your email server.

However, all of the up-to-date tracking information for your order can be found in your PharmacyClub user account.

Due to geographical characteristics or different taxation systems, we cannot deliver to the following destinations or deliveries are subject to restrictions.

United States of America : We cannot ship to Hawaii.

Below you can find the contact details and web pages of the delivery companies that we use to deliver your purchases.

We remind you that you can call the customer service of the delivery company responsible for delivering your order. You can use the following number provided to obtain more information pertaining to the shipping and delivery of your order. You can also make inquiries using your tracking number on the website of each of the delivery companies.

Telephone: 1.800.463.3339 

Our warehouses are located in Spain (Europe, European Union). When making a purchase at PharmacyClub, please take into account these procedures and custom fees:


For orders going to the United States with FedEx:

Given the existing agreements between both parts, it is unusual that any customs or extra taxes would be applied, but in case you are charged some additional costs relating to taxes, we will refund you these costs at the moment your parcel has been delivered.


For orders going to the United Kingdom:

Given the existing agreements for parcels going to the UK, as before Brexit, no customs or extra taxes would be applied.


For orders going to destinations other than the United States with FedEx or countries within the European Union:

- PharmacyClub sells and ships merchandise according to FOB conditions (Free on Board).

- Your order may be delayed due to customs clearance process.

- The custom fees are to be paid by the consignee/importer/client.

- The import fee depends on the order value and/or the shipping company selected. Take into account that this fee can be communicated before or after the delivery of the order.

- In some cases, the purchaser must have an import permit. (Please ask the destination country’s customs for further information). 

- If the customer does not fulfil any of the above requirements, the shipping costs (unless for free shipping orders) and return costs  to the place of origin of the products are to be paid for by the customer.


For more information regarding duty/taxes, please do not hesitate to contact our customer service department.

In compliance with Organic Law 15/1999, of 13th December, regarding the Protection of Data of a Personal Nature, and taking into account all of the common features of our specialized stores, we would like to specify certain aspects of the service provided to our customers that make up the PharmacyClub warranty.


PharmacyClub Warranty

- All of our products are originals.

- We do not work with imitations or third-party products.

- We do not store information of a personal nature (ID, bank information, credit cards, etc...).

- Our payment gateway complies with all the applicable security measures under current law (https encoding and encryption).

As required by current legislation (Law on the Legal Order of Retail Business), the return period for products will be 14 days from the delivery of said products.



In the event that the packaging is defective (broken or with signs of impact) upon arrival at your address, do not accept it from the delivery company and send us a message using our contact form indicating the order and shipping number.

This will speed up the process of sending you a replacement immediately.

In the event that the product is found to be defective or in poor condition, PharmacyClub will exchange it for another product of the same characteristics at no cost.

In this case, PharmacyClub will proceed to collect the product in poor condition and once we prove that it has not been tampered with or that it presents signs of external damage, we will send another of the same characteristics and brand without any additional cost. In the event of not having said model in stock, a refund of the purchase will be carried out.


How to start the PharmacyClub warranty process:

1.- Complete the “Contact PharmacyClub” form

2.- In the “Subject” field mark “Warranty”. Keep in mind that all fields in the form are obligatory.

3.- In the comments/reasons section, briefly explain the incident and whether you would like an identical product as a replacement or a refund for the amount of its cost.


Once the information is received, the PharmacyClub warranty team will send the information to the shipping company responsible for collecting products.

We remind you that you can use the same box that was used for the shipping of your products.

Keep in mind that for all returns processes, it can take between 15 and 20 working days for the refund or replacement to take place.

As required by current legislation (Law on the Legal Order of Retail Business), the return period for products will be 30 days from the delivery of said products.

In order to return a product:

1.- Complete the “Contact PharmacyClub” form.

2.- In the “Subject” field mark “Return”. Keep in mind that all fields in the form are obligatory.

3.- In the comments/reasons section, briefly explain the reason for returning the product and whether you would like an identical product as a replacement or a refund for the amount of its cost.

Once the information is received, the PharmacyClub guarantee team will send the information confirming the return by email stipulating that you must send the product(s) that you wish to return.

Returns that meet the following conditions will be accepted:

- The items must be sealed as when sent.

- The product to be returned must be correctly packaged for its return.

- Returns are not permitted for products that have clear signs of use.

Return address:
Apotheko Pharma S.L.
11407 SW Amu St
Suite #Z9968
Tualatin, OR 97062


In case the return product does not fulfill the conditions described, we could offer you the following options:

1) Ship again the product. We will ship the return product after you have paid the new shipping costs.

2) Destruction of the product. If you do not wish to receive the return product, we will destroy the product due to hygienic reasons, because it would be unfit for sale.

Under no circumstances, we will refund you if the return product does not fulfill the conditions previously described.


Please remind that only the returns previously authorized by our Customer Service could have the right of access to our warehouse. Consequently, please get in contact first with our Customer Service through the Contact Form, in order to request the return properly.

Once the product has been received and its condition confirmed, the reimbursement of the amount for the products will take place.

Keep in mind that for all returns processes, it can take between 15 and 20 working days for the refund or replacement to take place.

In order to complete the guarantee or returns process, we remind you that you must indicate the invoice or order number and the reason for the return. To do this, you can get in contact with us through our contact form or by using the customer service telephone number.

The website has an SSL certificate verified by GeoTrust (EV SSL CA – G4).

Your connection to is encrypted with 256-bit encryption.


What is an SSL Certificate?

An SSL Certificate is a method that allows the information between your web browser and the target web page, in this case, to travel encrypted across the internet and not be able to be stolen by third parties, above all when using credit cards or personal information. This is the method that allows the best security for transactions available on the internet.

An SSL Certificate provides security to the visitor of its website, a way to tell its customers that the site is authentic, real, and trustworthy for entering personal details. SSL is an acronym (Secure Socket Layer), that is a security protocol that makes its data travel safely and completely, meaning the transmission of the data between a server and a web user, and back again, is totally encoded and encrypted. When referring to data traveling encrypted, we refer to the use of mathematical algorithms and a system of keys that can only be identified between the person browsing and the server. By having an SSL certificate, our data is encrypted, at this point we can ensure that nobody can read its content. All this leads us to understand that the technology provided by an SSL Certificate is the secure transmission of information via the internet, and thus confirms that the data is free of unwanted persons.


Data Security Standards PCI - DSS

The website complies with international standards for the storage of payment card data.

The Payment Cards Industry (PCI) Data Security Standards (DSS) were developed to promote and improve the security of cardholder data and to facilitate the adoption of consistent security measures on a global level. The PCI DSS provides a reference for technical demands and processes developed in order to protect cardholder data. The PCI DSS apply to all entities that participate in payment card processes, including merchants, processors, buyers, issuer organizations, and service providers, as well as all other entities that store, process, or transmit cardholders’ data. The PCI DSS comprises a minimum set of requirements in order to protect cardholders’ data and can be improved with the use of additional controls and practices to mitigate other risks. Below you will find a general description of the 12 requirements of the PCI DSS.



  • Build and maintain a secure network.
  • Protect cardholder data.
  • Maintain a vulnerability management program.
  • Implement strong access control measures.
  • Regularly monitor and test networks.
  • Maintain an information security policy.

This website, like the majority of sites on the internet, uses Cookies in order to improve and optimize the user experience. Below you will find detailed information on what “Cookies” are, what type this website uses, how you can disable them in your browser and how to specifically block the installation of third-party Cookies.


What are Cookies and how do the websites of Apoteko Pharma use them?

Cookies are files that the website or application you are using installs on your browser or device (smartphone, tablet, or connected television) during your journey through the pages or through the application, and are used to store information about your visit. Like the majority of websites, the web portals of Apoteko Pharma use Cookies in order to:

  • Ensure that the web pages function correctly.
  • Store your preferences, such as the language you have selected or the text size.
  • Understand your navigation experience.
  • Collect anonymous statistical data, such as which pages you have seen or how long you have been on our sites.

The use of Cookies allows us to optimize your navigation, adapting the information and services offered to your interests, in order to provide you with a better experience every time you visit us. The websites of Apoteko Pharma use Cookies in order to function, adapt, and facilitate the optimum navigation of the User.

Cookies are associated only to an anonymous user and their computer/device and do not provide references that allow the personal data to be known. At any moment you can access your browser settings in order to modify and/or block the installation of Cookies sent by the websites of Apoteko Pharma, without preventing access to the content. However, the quality of the functioning of the Services may be affected.

Users that complete the registration process or who have logged in with their access data will be able to access personalized services adapted to their preferences according to the personal information provided at the time of registration and stored in the Cookie on their browser.

The email marketing tools of Apoteko Pharma use small invisible images for users that are included in emails. This technology allows us to know if an email has been read or not, on which date, the IP address from which it was read, etc. With this information, we perform statistical and analytical studies on the sending and reception of emails in order to improve the service offerings to which the user is subscribed and to offer them information that may be of interest to them.


Why are they important?

  • From a technical point of view, they allow websites to function more quickly and adapt to user preferences, by storing the language, the country’s currency, or detecting the access device, for example.
  • They establish levels of protection and security that impede or hinder cyberattacks against the website or its users.
  • They allow site managers to see statistical data collected by the Cookies in order to improve the quality and experience of their services.
  • They optimize the advertising that we show to the users, offering that which is more suited to their interests.


What are the different types of Cookies that Apoteko Pharma uses?

  • Session cookies expire when the User leaves the page or closes the browser, meaning that they are active during the visit to the website and thus are deleted from our computer upon leaving it.
  • Permanent Cookies expire when their objective is complete or when they are deleted manually, they have a deletion date and are normally used in the online buying process, personalizations, or for registration, in order to not have to constantly input our password.

Furthermore, according to who is the managing entity of the device or domain from where the Cookies are sent and processes the data that are obtained, we can distinguish between our own Cookies and those of third parties.

  • Our own Cookies are those which are sent to your computer and managed exclusively by us in order to improve the functioning of the Website. The information that we gather is used to improve the quality of our service and your experience as a user.
  • If you interact with the content of our Website, third-party cookies may also be installed (for example, by clicking social network buttons or viewing videos hosted on another website), which are those installed by a different domain from that of our Website. We cannot access the data stored in the cookies of other websites when you browse the aforementioned websites.
 Write to us! Here you can send us an email with your requests and suggestions. Our Customer Service will attend you as soon as possible.
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| | PharmacyClub, 7950 NW 53rd Street Suite 337 Miami, Florida 33166.

| | Phone Number : (786) 228-5882 - Phone line from 9 a.m. to 5 p.m. (Eastern Time)

| | Fax : (866) 480-9591